• New to Sports Facilities Booking System

• User Manual

New to Sports Facilities Booking System

1. Am I eligible to use the Sports Facilities Booking System?
   All existing staff, student, staff immediate family members and alumni / approved users are eligible to use the Sports Facilities Booking System.




2. Do I need to register for the Sports Facilities Booking System?
   No registration is required for existing staff and student.
   For staff immediate family members, they are required to apply an Immediate Family Card at HRO, please contact HRO at 2766 5333 or email to hremail@polyu.edu.hk for details.
   For alumni / approved user, they are required to apply a Sports Facilities User Card at the Sports Facilities Booking Counters, Please contact Centre STARS at 2766 6780 or email to sports.development@polyu.edu.hk for details.
   




3. How do I make deposit to my sports booking account?
   Sports users shall go to the Sports Facilities Booking Counters to deposit at least HKD 100 (up to HKD 1000) to their sports bookings.
   




4. What is my NetID?
   The PolyU NetID (Network IDentity) is your key to the central IT facilities and services including e-mailing & collaboration, e-learning, portal, personal web hosting & storage, administration application systems, and Internet access.
   To apply a NetID, please visit https://idportal.polyu.edu.hk/.
   




5. What is my NetPassword?
   Your NetPassword shall be created when you apply your NetID.
   To apply a NetID, please visit https://idportal.polyu.edu.hk/.
   




6. What is my User No.?
   For staff immediate family member, the User No. will be the Immediate Family Card No.
   For alumni / approved user, the User No. will be the Sports User Card No.
   The User No. field is case-insensitive.
   




7. What is my PIN?
   For spouse, the PIN will be the first 6 digits of your HKID or passport no. if you do not have HKID.
   For staff dependant, the PIN will be your birthday - e.g. 18 April 1997 will type as 970418 (yymmdd).
   For alumni / other users, the PIN will be assigned by the PE Section.
   
   You are advised to change your PIN periodically.
   If you cannot login with your PIN, please contact Centre STARS at 2766 6780 or email to sports.development@polyu.edu.hk
   




8. What do I do if I have difficulties in using the service?
   Please contact Centre STARS at 2766 6780 or email to sports.development@polyu.edu.hk
   

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User Manual

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1. Login in the Sports Facilities Booking System

• The Login Screen

  

  To log in the system, please first select the user type and fill in "Net ID." and "Net Password" / "User No." (case-insensitives) and "PIN" and press the "Login" button.

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2. View the notice of sports facilities

• The Main Menu

  

  The Main Menu page is divided into 2 frames with the menu frame on the left and message frame on the right. You may click on any menu item and message frame will display the corresponding frame. You have 15 minutes to use the system. The system will logout automatically after 15 minutes. The message "session expired" or "servlet error" will prompt out. You may login again if required.





• Notice Board

  The Notice Board mainly displays the closure notices of sports facilities.

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3. Make Booking

• Booking Screen

  

  On the top right corner of the Make Booking Screen, it displays the "Deposit Balance" remaining amount of your sports booking account. To make a booking, you must fill in all the blanks and also the validation code, then click "Check". To enter each criterion, you can only select the appropriate pre-assigned items from the pull down arrows at the end of each field.





• Search Sports Facilities

  

  "Activity" is the kind of sports you may like to play. "Date" is the range of dates for your selection. "Time" is the range of time slot you want to select. "Centre" is the sports centres you may like to select. "Validation Code" is the image code as displayed above.





• List of available time slots

  

  When the "Check" button is clicked, all the available booking slots will be displayed. The unavailable slots will not show up.





• Select booking time slot

  

  Choose one slot and click on its radio button, then press "Submit". If the booking is successful, the word "Successful!" will prompt out. The appropriate booking fee is deducted automatically from your sports booking account.





• List of courts and their Name in each centre

  
  

  Centre	Court No.	Court Name
  JSC	G01	Golf Practice Area Bay 1
  JSC	G02	Golf Practice Area Bay 2
  JSC	SOC	Soccer Field
  JSC	MP1	Handball/5-a-side Soccer
  JSC	TN1	Tennis Court No.1
  JSC	TN2	Tennis Court No.2
  JSC	TN3	Tennis Court No.3
  JSC	TN4	Tennis Court No.4
  KEITH LEGG	SOC	Soccer Pitch
  KEITH LEGG	TN3	Tennis Court No.3
  KEITH LEGG	TN4	Tennis Court No.4
  KWONG ON	B09	Badminton Court No.9
  KWONG ON	B10	Badminton Court No.10
  KWONG ON	B11	Badminton Court No.11
  KWONG ON	B12	Badminton Court No.12
  KWONG ON	S01	Squash Court No.1
  KWONG ON	S02	Squash Court No.2
  KWONG ON	S03	Squash Court No.3
  KWONG ON	S04	Squash Court No.4
  KWONG ON	121	Activity Rm.No.1
  SHAWSPORTS	B01	Badminton Court No.1
  SHAWSPORTS	B02	Badminton Court No.2
  SHAWSPORTS	B03	Badminton Court No.3
  SHAWSPORTS	B04	Badminton Court No.4
  SHAWSPORTS	B05	Badminton Court No.5
  SHAWSPORTS	B06	Badminton Court No.6
  SHAWSPORTS	B07	Badminton Court No.7
  SHAWSPORTS	B08	Badminton Court No.8
  SHAWSPORTS	FIT	Fitness Room
  SHAWSPORTS	IB1	Indoor Basketball
  SHAWSPORTS	IB2	Indoor Basketball (Located in Fong Shu Chuen Hall)
  SHAWSPORTS	PGM	Indoor Volleyball
  SHAWSPORTS	FSC	Indoor Volleyball (Located in Fong Shu Chuen Hall)
  SHAWSPORTS	GB1	Golf Practice Bay 1
  SHAWSPORTS	GB2	Golf Practice Bay 2
  SHAWSPORTS	07e	Activity Rm.No.2
  SHAWSPORTS	TN1	Tennis Court No.1
  SHAWSPORTS	TN2	Tennis Court No.2
  SHAWSPORTS	TT1	Table Tennis Table 1
  SHAWSPORTS	TT2	Table Tennis Table 2
  SHAWSPORTS	TT3	Table Tennis Table 3
  SHAWSPORTS	TT4	Table Tennis Table 4
  SHAWSPORTS	TT5	Table Tennis Table 5
  SHAWSPORTS	TT6	Table Tennis Table 6
  SHAWSPORTS	TT7	Table Tennis Table 7
  SHAWSPORTS	TT8	Table Tennis Table 8
  SHAWSPORTS	TT9	Table Tennis Table 9
  SHAWSPORTS	TTM	Table Tennis Rm.

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4. Inquire Booking Made

• Inquire Booking Screen

  

  This function shows the booking you have made 7 days in advance.

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5. Confirm booking

• Confirm Booking Process

  You may confirm the booked session within 4 hours prior to the booking time slot. The confirmed booking cannot be transferred nor cancelled. The booking permit can be printed in any sports centres. In case of bad weather, you may call our outdoor sports facilities staff at 2766 6810 or the Joint Sports Center at 2794 1168 for enquiry. If the ground is not suitable for use, our staff will cancel your booking and refund will be made automatically.

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6. Inquire Confirmed Booking

• Inquire Confirmed Booking Screen

  

  This function shows the sessions you have confirmed.

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7. Transfer booking to other eligible user

• Search existing bookings

  

  You can transfers your booking to an eligible user before the starting time if you are unable to play. A student can only transfer booking to another student. The booking is still paid by you, not the one who receives the transfer. The system will check the booking regulations against the person who receives the transfer. If the transfer violates of any rules, it will not be successful. Click the radio button besides the slot you wish to transfer, and then press "Confirm".





• Fill in the transfer booking form

  

  Details of the booking will be displayed. You have to enter Student / Staff / Sports User Card No. and the Surname of the recipient. Then press "Transfer".





• Transfer booking completed

  

  If the transfer is successful, the words "Your transfer is successful." will display.

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8. Cancel booking

• Select a time slot to cancel

  

  If you cancel your booking 24 hours in advance, refund of the booking fee will be made automatically to your sports booking account. In case of bad weather, you may call our outdoor sports facilities staff at 2766 6810 for enquiry. If the ground is not suitable for use, our staff will cancel your booking and refund will be made automatically. To cancel a booking, click the radio button on the booking you want to cancel, then click "Confirm".





• Cancellation completed

  

  If the cancellation is successful, "Your booking is cancelled." will display. If the booking has been claimed, cancel booking cannot be done and "Error! The session has been claimed" will display. If the cancellation is made less than 24 hours in advance, the sentence "If your booking is cancelled less than 24 hours in advance, no refund will be given." will display. You will have to decide whether you are going to cancel the booking or not.

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9. Inquire Booking Information

• Fill in the search form

  

  On the top right corner of the Booking Information Screen, it displays the "Deposit Balance" remaining amount of your sports booking account. To inquire a booking, you must fill in all the blanks and also the validation code, then click "Check". To enter each criterion, you can only select the appropriate pre-assigned items from the pull down arrows at the end of each field.





• List of bookings

  

  "Activity" is the kind of sports you may like to play. "Date" is the range of dates for your selection. "Time" is the range of time slot you want to select. "Centre" is the sports centres you may like to select. When the "Check" button is clicked, all the available booking slots will be displayed. The unavailable slots will not show up.

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10. Change PIN

• Fill in the new PIN

  

  You are advised to change your PIN periodically. Students cannot change their PINs in this Sports Facilities Booking System. They can change their PINs through the Academic System only. Staff and other users may change their PINs in this system. The new PIN cannot be the same as the old PIN and it must consist of 6 numeric digits i.e. from 0 to 9. To change your PIN, you will have to type your "Old PIN", then key in your "New PIN" and retype your new PIN in "Retype NEW PIN", then press "Confirm". If you want to cancel the change, just click "Clear" button. The word "Successful" will display when the PIN is changed.





• Change PIN success

  

  The word "Successful" will display when the PIN is changed.

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11. Request for Refund of Deposit when Leaving PolyU

• Register information for refund

  

  You may register a request for refund of your remaining deposit before your leave the PolyU. When you have left the PolyU, you will not be able to access this system. If you have input the required information, we shall process your refund soonest possible after you have left. The refund will be credited to the bank account entered in this function. The refund will be made only when you have left the PolyU. "Bank Code" is the Code of the bank usually 3 digits. "Account Number" is the bank account number. Omit any "-" or space. "Account Holder" is the name of the bank account holder. Omit "Mr/Mrs/Dr." etc. "Correspondence Address" is your address after you have left the PolyU. Notification of the refund will be sent to you. You may enter your "E-mail Address" & "Contact Phone" for verification of data or further contact in case of transactional problem. Press "Confirm" when you have finished the input and the sentence "The request is recorded, and the deposit will be refunded by Finance Office when leaving PolyU." will display.





• Registration completed

  

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