PolyU Connect - Request to reset password for Alumni

Important Notes.
  • This service is for PolyU alumni to reset the password of their PolyU Connect account.
  • Upon submission, your request will be processed within 3 working days.
  • The "Date of Birth" and "HKID / Passport No." entered in this page are for identity verification only and will NOT be captured in the system.
  • All processed service requests WILL BE REMOVED from this system automatically after 14 days.
Please provide the following information (* indicates required fields)
Surname Given Name
(English Name on HKID Card / Passport)
Remarks: Avoid commas or other punctuation marks amongst words.
*Date of Birth / (dd/mm)
e.g. Enter 01/03 for 1 March 1990.
*HKID / Passport No
Enter the first 4 digits of your HKID card no., e.g. enter 1234 for A123456(7).
Enter the last 5 digits of your passport no., e.g. enter 54321 for 00987654321.
*Alumni Net ID /
Student No.
Contact Number
*Alternative Email
(Please note that we will send the notification to this E-mail account. Please enter it carefully.)
  I agree to provide PolyU's Alumni Affairs and Development Office with the above information for updating the University's alumni database system to facilitate on-going communications.
ITS Help Centre M201, LKS Tower / ITS Hotline 2766 5900